Upgrading your phone, switching to a new tablet, or using a library computer? A successful ancestry login new device ensures your family tree, DNA results, and saved records are always available. This guide walks you through the process of signing in on any new device – whether it's a laptop, iPhone, Android, or even a friend's computer – while keeping your account secure.
A little preparation makes the process smooth and prevents lockouts.
That's all. Your ancestry login new device is complete – all your data is synced from the cloud.
The process is nearly identical whether you use iPhone, iPad, or Android.
Your new device now has full access to your Ancestry account. Any changes you make will sync across all devices.
It's common to forget your password, especially when setting up a new device. Here's what to do:
This process does not cancel your subscription or delete any data – it simply resets access.
If you have 2FA enabled, your new device will ask for a verification code. If you no longer have access to your authenticator app or phone, you can use one of the backup codes provided when you set up 2FA. Keep those codes in a safe place. If you lost both, you may need to go through Ancestry's identity verification process (contact support).
If you enter the wrong password multiple times, Ancestry may temporarily lock the account for security. Wait 15–30 minutes and try again. Meanwhile, reset your password if you're unsure of it. Avoid repeated attempts on the new device – they extend the lockout.
If you use an authenticator app, open it and use the current code. If you use SMS, ensure the new device has reception and your phone number is correct in Ancestry settings. If you use email 2FA, check spam. Still stuck? Use a backup code if you have one.
Sometimes the app may freeze after you sign in on a new device. Try closing the app completely and reopening it. If that doesn't work, restart your phone. Ensure the app is updated to the latest version. As a last resort, uninstall and reinstall the app – your data is safe online.
If you are traveling or moved to a new country, Ancestry may automatically redirect to a local domain (e.g., ancestry.co.uk). This is fine – your account works globally. If you cannot log in, ensure you are using the correct regional sign‑in page or use the app which handles redirection automatically.
Ancestry allows simultaneous logins on multiple devices. This message rarely appears; if it does, it might be a security alert. Check your email for any unusual activity. You can review active sessions in your account settings (on the web) under “Security” or “Active sessions” and log out any unfamiliar devices.
Yes, Ancestry allows you to be signed in on multiple devices simultaneously – for example, your phone, tablet, and laptop can all be active at the same time. Changes sync across them quickly.
No, it does not automatically log you out of other devices. You remain logged in on all devices unless you manually sign out or use the “Sign out of all devices” feature in account settings.
If you saved your backup codes when you set up 2FA, use one of them to log in. Then, in your account security settings, you can reset your 2FA method and set up the authenticator on your new phone. If you have no backup codes, you will need to contact Ancestry support for identity verification.
It's always best to have the latest version of the app. Download the app from your device's official store – it will be the correct version for your operating system.
If you originally signed up using “Sign in with Apple” or “Sign in with Google”, use the same button on the new device. Do not try to enter a password manually. Tap the appropriate social sign‑in and follow the prompts.
Logging into Ancestry on a new device is designed to be straightforward. Whether you're on a new laptop, phone, or tablet, just enter your email and password, complete two-factor verification if you use it, and you're in. Your entire family tree, DNA data, and saved records are waiting for you. By following the steps and tips above, you can ensure a smooth transition to any new device and keep your account secure.